Support
Warranty
Quality parts, backed by real warranties. If hardware fails, here's how we take care of it.
What's covered
Memory and storage sold by Seifeldenare covered against manufacturing defects under the manufacturer’s warranty. Many memory modules carry a limited lifetime warranty, and SSDs and hard drives are typically covered for the manufacturer’s stated term (often 3–5 years, or a rated endurance limit, whichever comes first). The exact term for an item is shown on its product page or its manufacturer’s documentation.
How to make a claim
- Email [email protected] with your order number and a description of the fault.
- We’ll help confirm it’s a hardware fault (a quick diagnostic often rules out a seating or configuration issue).
- If it’s a genuine defect, we arrange a replacement or refund in line with the applicable warranty.
Keep your proof of purchase — your order history is all we need.
What's not covered
- Physical or accidental damage (drops, liquid, bent pins, static, forced installation).
- Normal wear beyond a drive’s rated endurance, or use outside manufacturer specifications.
- Modification, or damage from a faulty power supply or other component.
Faulty part, or just not sure?
A part that doesn’t fit your matched model is covered by our compatibility guarantee. A part that arrived within its return window is covered by returns. Anything else, email us and we’ll point you the right way.
